In South Africa, the SASSA is responsible for providing millions of candidates with a monthly payment. As there are millions of dollars in the fund, the hacker first targets the SASSA to steal their money from the accounts of the people. There are various activities taking place in South Africa that involve the grant funds receipt. The activities are as follows:
The theft occurs when others accept the amount on behalf of the beneficiary while appearing as them.
Unauthorized grant withdrawals: The people will occasionally withdraw the unlawful activities into the account and funds are now changed.
If you are also one who is facing problems like this, we are going to discuss all the problems in the below article in detail.
Recognizing a Stolen SASSA Grant
The first step is to check the stolen grant in order to prevent the loss of the payment from your SASSA accounts. Check the steps below.
- Unexplained Changes: On a regular basis, check the SASSA account and note that there are any suspicious things that you did not perform.
- Suspicious Withdrawals: Marks the transaction of getting the message of the withdrawal and don’t withdraw the money in reality.
- No Payment: Note the mission payment, if you don’t get into the although you are eligible for it.
Follow all the below steps if you find any of the above activities.
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Immediate Steps to Take If Your Grant Has Been Stolen
Report the Theft to SASSA
- First, go to the SASSA office immediately.
- Then tell them about the missing payment or what happened to you and show the statement of the bank. For the fast processing also bring the proof.
- Make the call at the helping number of the office 0800 601 011 or 012 400 2322 in case you are not eligible to walk at the SASSA office.
- Visit the SASSA office by the online website platform.
Block Your Account
The next step the person has to follow is to go to the official bank or make the call to the bank to balck your SASSA ACCOUNT. About the fraud tell the bank what happened to you and show the withdrawal message that you don’t do. Then the questions are asked by the bank and reply to them and deposit the necessary certificates.
File a Complaint in Writing to SASSA
By the email, the person can report to the SASSA official. The email ID of the official of the SASSA is grantenquiries@sassa.gov.za. The person complaint holds the given below information or the details:
- Beneficiary Name
- Number of SASSA ID
- Date of fraud
- Fraudulent activities explanation
- Attach supporting certificates
- Issue Details
Notify the Police
It is a serious matter and an issue when anyone reports the theft of money to the authorities. The police will make every single attempt to find the hacker and catch them. The loss of the finances will also affect the other people.
SASSA’s Investigation Process
Given below is the detailed explanation of the SASSA which was taken by the SASSA in the case of the stolen money or the mission payment.
| Step | Description | Timeline |
|---|---|---|
| Verification of the case | The complaint of the SASSA will checked by the person and the details will be verified that you have submitted the complaint. | 01 day to 14 days |
| Grant Account Freeze | In case, any suspicious activity is found in the grant account then the SASSA immediately freezes the grant account of the person to stop further processing or fraud. | Immediately Freeze the account. |
| Investigation Outcome | In this case, the SASSA checks the full matter and tracks the person’s loss. | 30 days |
Preventative Measures to Protect Your Grant
To protect the payment of the SASSA grant, follow the measures given below.
- Change PIN Regularly: Keep the PIN secure and don’t share it with anyone or change the PIN regularly.
- Monitor Your Account: Keep monitoring the SASSA regularly check the activity of the fraud immediately and take action immediately.
- Be Careful with Personal Information: All applicants are not suggested to give their SASSA ID number to anyone and not share their personal information with anyone. In any case, don’t share the PIN with anyone.
- Keep Your Card Secure: The applicants have to keep secure their SASSA grant card. If the card was lost then immediately inform the SASSA and the police or the Bank nearest you.
FAQ
Q: What should one have to do if the payment of the SASSA is missing?
Ans: In this case, you have to make contact with the SASSA. There are various scenarios for the missing payment:
- Your payment is stolen
- Due to delays, SASSA did not send the grant payment
- Other missing details
- For the SASSA grant, You no longer meet the eligibility
- Your bank account is not working properly.
Q- What should be done in the case of the stolen of the SASSA payment?
Ans: Immediately report to the SASSA office, to the police, or to the Bank.